At Abossgifts, we are committed to ensuring that you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, our returns and refunds process is here to make it easy for you to resolve any issues. Please review the following details carefully to understand how to request returns, exchanges, or refunds in various situations.

1. General Return & Refund Conditions

We accept returns and offer refunds for eligible items within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it. Proof of purchase is required.

2. Return & Refund Process

Steps to Request a Return/Refund

1. Contact Us: Email us at support@abossgifts.com with your order number, the item(s) you wish to return, and the reason for the return or refund request.
2. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the item(s).
3. Ship the Item: Please securely pack the item(s) in their original packaging and send them back using the shipping label we provide.
4. Refund/Exchange Processing: Once we receive and inspect your returned item(s), we will process your refund or exchange within 5-7 business days. Refunds will be credited to the original method of payment.

3. Specific Return/Refund Scenarios

3.1. Defective or Damaged Items

If you receive an item that is defective or damaged, we sincerely apologize for the inconvenience. In this case:

• Contact us within 7 days of receiving the item to report the issue.
• Provide evidence such as photos of the defect or damage along with a description.
• We will offer either a replacement (at no additional cost) or a full refund, depending on your preference.

3.2. Wrong Item Received

If you receive the wrong item, we are committed to correcting this issue promptly. In this case:

• Contact us within 7 days of receiving the item and provide your order number and details of the incorrect item.
• We will arrange for the correct item to be sent to you immediately. In some cases, we may ask you to return the incorrect item with a prepaid return label.

3.3. Item Not Received (Lost in Transit)

If your order has not arrived within the expected delivery time, and the tracking shows no delivery:

• Contact us as soon as possible, and we will investigate the issue with our shipping provider.
• If the package cannot be located, we will offer you either a full refund or a replacement item.

3.4. Canceling an Order Before Shipment

If you wish to cancel your order after placing it but before it has shipped:

• Contact us immediately at support@abossgifts.com. If the order has not yet been processed, we will cancel it and issue a full refund.
• If the order has already been shipped, we will guide you through the return process after the package arrives.

3.5. Item Does Not Meet Expectations

If the product you received does not meet your expectations for any reason, including sizing or dissatisfaction with the item’s appearance:

• You may request a return and refund within 30 days of delivery. The item must be in its original condition, unused, and in the original packaging.
• Once we receive and inspect the item, we will process your refund within 5-7 business days.

4. Non-Refundable/Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Items marked as Final Sale or Clearance.
• Gift cards or vouchers.
• Items that are customized or personalized specifically for the customer.

5. Refund Timeline

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

6. Return Shipping Costs

• If the return is due to an error on our part (defective items, wrong item shipped, etc.), Abossgifts will cover the return shipping costs.
• If the return is due to personal preference or dissatisfaction with the item (e.g., wrong size, change of mind), the customer is responsible for the return shipping costs.

7. Exchanges

If you need to exchange an item for a different size or color:

• Follow the same steps as for returns by contacting us first.
• We will process the exchange once we have received and inspected the returned item.
• If the item you want is not in stock, we will offer you the option of a refund or store credit.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

• First, check your bank account again.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@abossgifts.com, and we will assist you in resolving the issue.

9. Customer Support

If you have any questions or concerns regarding our returns and refunds policy, feel free to reach out to our customer service team at:

For more information, please contact us at:

EMAIL: support@abossgifts.com

We’re here to help ensure your satisfaction with every purchase.